Privacy, Cookies and Terms of Sale

Privacy Policy

This privacy policy sets out how Harvest City Church uses and protects any information that you give Harvest City Church when you use this website.

Harvest City Church is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Harvest City Church may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2013.

What we collect

We may collect the following information:
– name
– contact information including email address
– other information relevant to surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– We may use the information to improve our services.
– We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at Harvest City Church, 14 St John Street, Leicester LE1 3WL.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your Consent

By using our website you consent to collection and use of any information you provide to us by Harvest City Church for the purposes described above. If we amend our privacy policy, any changes will be published on this web site. If at any time you wish to update the information which we hold about you, or if you wish to stop receiving information from Harvest City Church, please contact us.

EU Cookie directive

From 26 May 2011 a new European Union directive requires us to gain the consent of our users to download cookies on to their machines.

There are various methods we could use to gain users consent. For example, we could use pop-ups; prompting users to tick a box to confirm they give permission for us to download cookies on their machine. Alternatively, we could use an online form that all users must complete before using the website.

We consider both of these solutions as obtrusive. We want our users find information and services quickly. Therefore, we have taken the decision to promote how we use cookies on our website instead. This will enable users to make an informed decision whether they want to disable this feature. There are links on our terms and conditions and disclaimer pages which are in the footer of every web page pointing to this information.

What is a Cookie?

Information may be sent to your computer in the form of an Internet “cookie” to allow our servers to monitor your requirements. The cookie is stored on your computer. Our server may request that your computer return a cookie to it.

These return cookies do not contain any information supplied by you or any personally identifiable information about you. However, we use cookies to keep track of your shopping cart when you are using the Harvest City Church website to purchase products.

Such measures are necessary to allow Harvest City Church to measure the usability of the systems, which will help to continually improve user experience of our websites. Your browser software should however enable you to block cookies if you wish to. For more information about cookies, please visit www.allaboutcookies.org.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.

These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or Advertising Cookies

Harvest City Church respects our users and does not include advertising on this site. As such, we will not set or monitor any form of tracking or advertising cookie on your machine.

Google Analytics

Harvest City Church uses Google Analytics, a web analytics service provided by Google. Google Analytics collects first party cookies, which are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is sent to Google and is used to evaluate how our website is being used. This enables Harvest City Church to compile statistical reports. A full list of cookies used by Google Analytics and explanations on how these work are available on the Google code website.

Harvest City Church does not collect (nor allow any third party to collect) personally identifiable information of visitors to our site. We will not associate any data gathered with any personally identifying information. We will not link or seek to link an IP address with the identity of a computer user. In short, Google Analytics doesn’t identify who you are, but it does track your movements on our websites.

How to disable cookies

You can stop cookies being downloaded on to your computer by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website. There is more information about cookies, including how to delete them on the website www.aboutcookies.org. You may also opt out of being tracked by Google Analytics.

Terms

This page details our Terms and Conditions of Service. Please read this page carefully before making any purchase, as it constitutes a contract between you and us (Harvest City Church, Registered Charity No. 518785) to which you agree to be legally bound, according to the laws of the United Kingdom.

These terms and conditions apply to www.harvestcity.org and associated “Harvest City” websites, operated by Harvest City Church, Leicester, England.

Details about our goods and prices (including taxes)

All our books are fully described and descriptions include pricing information that includes taxes.

Delivery costs and times

We aim to ship all items within 1-3 working days and will inform you if there will be any delay. All orders are shipped with Royal Mail (UK – First Class, EU/International – Airmail). For UK orders delivery is normally 1-2 working days, EU orders 3-4 working days, and international orders 5-10 working days. If you have not received your order 14 days after confirmation of shipping, please contact us.

Payment arrangements

All payment services are currently operated by PayPal (Europe) S.à r.l. & Cie, S.C.A, Luxembourg. We are not in any way associated with Paypal, and we do not see your payment details, so be sure to read and agree to their Terms before making a purchase from us. We are not liable for any misuse of your payment details resulting from a breach in security at Paypal.

Contracts

We must explain that the contract between you (the customer) and Health Harvest City Church is legally bound by these terms and conditions when payment has been received by Harvest City Church.

Cancellations, Returns & Refunds

You can cancel an order within a 7 day cooling off period. 7 days start the day after the day you receive the books. Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 day post-delivery period has expired. We regret that you cannot cancel digital items once downloading has commenced. Please note that we must receive the returned goods within 7 days after the day of the date that the item was delivered to you if you wish to cancel your order within the 7 day cooling off period. We can only accept returns of goods which are unused and in an ‘as new’ condition. On receipt of the goods, we will issue a refund of the cost of the item minus the cost of postage to you. You must pay to return the item to us.

If you receive items that you did not order or if items received are faulty, then you can cancel your order within 30 days of receipt of the goods and we will give you a full refund of the total amount you paid to receive and return the order providing that you have not breached your statutory duty to retain possession of the goods and take reasonable care of them.

How to return goods to us

Pack the relevant items securely and enclose a letter clearly stating your name, the address used for delivery and your order number.

Send your package to the Bookshop Manager, Harvest City Church, 14 St John Street, Leicester, England, LE1 3WL. For your protection please retain proof of postage.

We will process your refund payment within 30 days and will refund you in the same form of payment originally used for purchase. We will notify you by email that the refund has been made.

Complaints procedure

Please write to the Bookshop Manager, Harvest City Church, 14 St John Street, Leicester, England, LE1 3WL.

Details of after-sales service and guarantees

If for some reason we are unlikely to fulfil your order we will inform you within 5 working days of receiving your order.

If we are unable to deliver your order within agreed timeframes, then we will refund all money paid in relation to the order including postage and packing costs. The refund will be made as quickly as possible and within a maximum of 30 days.